At Cocozora, we want you to love your towels as much as we do. If for any reason you’re not completely satisfied, we’re here to help.

🕒 Return Window

• You may request a return within 14 days from the date you received your order.

• To be eligible, items must be unused, unwashed, and in their original packaging.

✅ Return Conditions

• Proof of purchase (order number or receipt) is required.

• Sale items, gift cards, and final clearance products are non-returnable.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

💵 Refunds

• Once we receive and inspect your return, we’ll notify you by email.

• Approved refunds will be credited back to your original payment method within 5–7 business days.

• Shipping fees (if any) are non-refundable, except in cases of defective or wrong items.

🔁 Exchanges

• If you wish to exchange a product for a different size, color, or style, please contact our support team.

• Exchanges are processed as a return + new purchase for faster service.

📩 How to Start a Return

To begin a return or refund request, please contact us at support@cocozora.store with your order details, and our team will guide you through the process.