At Cocozora, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process. Please read through our policy carefully to understand the different situations and the procedures for returns and refunds.

1. General Return Policy

You have 14 days from the date of receipt to initiate a return for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

2. How to Initiate a Return

To start the return process, please follow these steps:

• Contact Us: Reach out to our customer service team at support@cocozora.store to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.
• Receive Instructions: Once your request is approved, you will receive detailed instructions on how to return the item, including the return address.
• Package the Item: Carefully pack the item in its original packaging, including any accessories or documentation.
• Ship the Item: Send the item back to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Specific Return Situations

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving the item. We will provide instructions for returning the item and offer a full refund or replacement.
• Incorrect Items: If you receive the wrong item, please notify us within 7 days. We will arrange for the return of the incorrect item and send you the correct one at no additional cost.
• Lost Packages: If your package has not arrived after the estimated delivery date, please contact us. We will assist you in tracking the package and determining the next steps.
• Order Cancellations: If you wish to cancel your order after placing it, please contact us as soon as possible. If the order has not yet shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, you will need to initiate a return following the steps outlined above.

5. Non-Returnable Items

Please note that certain items are non-returnable, including:

• Personalized or customized products.
• Items marked as final sale.

6. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.

7. Contact Us

For any questions or to initiate a return, please contact us at support@cocozora.store. Our customer service team is here to help you with any concerns or issues regarding your order.

Thank you for choosing Cocozora! We appreciate your business and are dedicated to ensuring your satisfaction with our products.