1. What makes Cocozora towels different?

Our towels are crafted from premium fabrics designed for softness, absorbency, and long-lasting durability. They’re not just functional — they’re a little luxury you can enjoy every day.

2. Do you offer free shipping?

Yes! We offer free standard shipping (5-7 business days) on all U.S. orders. If you need your order sooner, we also provide Express Shipping (3-5 days) for a flat fee of $4.99

3. What is your return policy?

We offer a 14-day return window from the date you receive your order. Items must be unused, unwashed, and in original packaging. Refunds are processed within 5–7 business days after we receive your return.

4. How do I start a return?

Simply email us at support@cocozora.store with your order details. Our customer support team will guide you through the process.

5. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, AMEX, Discover, JCB) processed securely via Stripe, as well as PayPal (including Guest Checkout).

6. Do you ship internationally?

Currently, we only ship within the United States. We are exploring international shipping options in the future.

7. How long does order processing take?

Orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking once your order ships.

8. How can I contact customer support?

You can reach us at support@cocozora.store or by phone at (304) 904-8183. We typically respond within 24 hours on business days.